Service Delivery Coordinator
Bury, Manchester
Salary: Up to £27,000 + Yearly Bonus
An established and growing business is looking for a Service Delivery Coordinator to join its customer experience team. This role involves managing client accounts, resolving queries, and ensuring a seamless service experience in a fast-paced, customer-focused environment.
The Role
– Act as the primary contact for key accounts.
– Handle and resolve a variety of account queries efficiently.
– Oversee tenancy change processes within agreed timelines.
– Continuously develop service offerings to enhance client experience.
– Manage billing queries and provide accurate reporting.
– Support the rollout of key operational programs, addressing challenges proactively.
– Ensure the accuracy of essential data for clients and stakeholders.
– Assist with launching new products and services through effective communication.
– Provide insights into market trends and competitor activities.
– Deliver exceptional after-sales support and customer care.
– Prepare standard and ad-hoc reporting.
– Attend off-site client meetings when required.
What We’re Looking For
Essential Attributes:
– Excellent organisational skills and problem-solving abilities.
– Self-motivated with strong communication skills.
– Proficiency in Excel and Outlook.
– Keen attention to detail and analytical mindset.
– Ability to work independently and as part of a team.
Desirable Skills:
– Experience in client or account management.
– Industry-specific knowledge is beneficial but not essential.
Benefits
– 25 days holiday
– Yearly bonus (subject to company and personal performance)
– Flexible working hours
– Free parking
– Well-being support
– Onsite gym
– Exciting social and team-building events
This role is ideal for someone who thrives in a collaborative, customer-centric environment, where innovation and teamwork drive success
