Position: Service Coordinator (Part-time)
Location: Stockport
Salary: £Negotiable
The Company: Engineering
The Role:
* Reporting to the Service Director you will be responsible for the following activities:
* Scheduling installation works
* Facilitating and scheduling service visits and communicating with clients and staff to ensure visits are successful
* Completing after visit functions to ensure reporting and invoicing is delivered in a timely manner
* Ensure that Service Engineers have sufficient supplies and are correctly qualified to perform the service visits safely
* Answering customers’ questions and liaising with Production, Technical & Aftercare teams so requests are processed efficiently.
* Creating and issuing Risk and Method Statements (RAMS)
Requirements:
* Must have experience in a Sales Administration role, ideally within a manufacturing or engineering organisation
* You should have proven experience within a similar service role, taking responsibility for the customer within the company
* Experience in working with a CRM system
* Self-motivated with the ability to use own initiative
* Able to work to tight deadlines
* Excellent attention to detail
* Well organised with working with a calendar booking system
* Customer focused and wanting to solve customer problems
