Customer Services

Service Controller

Full Time Permanent

Manchester Jobs Board

Interested in becoming a Service Controller?

Are you looking for an exciting opportunity that provides both challenges and rewards?

Here at Gunn JCB, we are currently seeking to recruit a Service Controller to work from our Altrincham depot. Working in a busy office environment and reporting to the Service Manager, the selected candidate will be responsible for handling calls, raising job cards, allocating engineers work and other service-related matters.

Working to the highest standards in order to provide our customers with the best service support in the industry is essential. Knowledge of the construction / plant hire industry or similar role is advantageous however self-motivation, organisation, and the desire to exceed customer's expectations would be the minimum requirement.

Main Responsibilities:

Organising work schedules for engineers
Organising and booking in routine services
Ordering parts as required for breakdowns/routine services
Respond to breakdowns & appoint engineers by identifying most cost-effective solution whilst taking into account customers SLA's
Keeping communication lines open with the clients, updating them with ETA's and breakdown status
Appointing 3rd parties where necessary to cover breakdowns & raise order numbers upon completion
Raising, costing & invoicing jobs as required (including requesting customer order numbers)We would welcome applications with the following skills; Admin, Customer Service, Service Control, Controller, Administration, Planning, Scheduling, Ordering, SLAs, Communication, Customer Support, Invoicing, IT Literate, Telephony, Construction, Plant Hire, Service Controller, Scheduler, Planner, Logistics.


Bonus system after qualifying period.
Company uniform.
Company pension scheme.
Additional hours worked paid at overtime rate.

Additional Information

The service office is open from 07:30 to 17:30 Monday to Friday, and this position is based on a 45-hour working week.

Essential Skills

Confident & flexible attitude
Highly organised with a good eye for detail
Computer literate
Self-motivated with a can-do attitude
Proven ability to prioritise workloads based on their urgency
Able to multitask, dealing with a number of different tasks at once
Able to work on their own initiative or as part of a team
Excellent phone manner, customer service & administrative skills
Ability to work under pressure to set deadlines
Able to respond to changes in a professional manner, quickly and efficiently

Desirable Skills

Knowledge of the construction / plant hire industry or similar role is advantageous

About Company

Gunn JCB are main dealers for JCB Construction and Industrial machinery.

In 1890, Gunn JCB was established by the Gunn brothers. In 1958, we were proud to become one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world. The customer is at the heart of what we do, and we pride ourselves on our high level of customer service, individual attention, care and quality products that we offer to our customers. From our Sales team to our Aftermarket team, everyone plays an equal part in making sure that the most integral part of our business is looked after properly


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