Reactive Maintenance Co-Ordinator

Reactive Maintenance Co-Coordinator

Oldham

£23-26,000

The Company

My client is a well established, large electrical firm that employs in excess of 150 staff. With a large range of customers ranging from Commercial, Domestic & Industrial sites including Councils, Schools, Universities, Hospitals etc. They are looking for an experienced Reactive Maintenance Co-Ordinator to join the team.

Qualifications / Experiences

* Previous experience within a similar role

* Min Grade 4 (C) Maths

* Min Grade 4 (C) English

* Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning

* Previous experience within a customer service role

Role

* Co-Ordinate the completion of all Reactive Maintenance obligations of Service & Maintenance Contracts within a designated region

* Management of new calls received through to resolution including allocation to correct engineers

* Daily booking all Collect+ deliveries as per daily report for engineers

* Confirmation of all engineering appointments with customers

* Understanding of Service Level Agreements and priority response times

* Strong organisational skills with ability to manage both new orders and work in progress

* Handling of follow ups which are ready for rebooking; confirming mutually agreeable appointment with scheme managers, tenants or contract managers

* Arranging works via sub-contractors, agreeing costs and raising relevant purchase orders

* 1st line handling of calls from engineering team

* Ensuring engineers are on the road at the required time and running on time against work planned, phoning ahead and advising any customers whose appointment has been affected

* Constant monitoring of engineers’ progress ensuring they are running at capacity and the required workload will be fulfilled

* Dispatch of engineers calls to PDA following up day prior with a phone call

* Management of overdue calls on CASH diary system

If you live locally and are an experienced Reactive Maintenance Co –Coordinator please apply now!

Scheduler | co-ordinator | Administrator | fire & security

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