Manchester Jobs Board
The Payroll & HR Support Consultant reports to the Senior Support Consultant, providing 2nd line support to internal teams and clients with application related queries and issues, with a focus on Moorepay’s Payroll Software. The Payroll & HR Support Consultant helps improve the product by raising bugs and new functionality requirements, as well as testing new releases. They are a subject matter expert on our applications and focused on service delivery to provide a great client experience.
Key responsibilities include:
* Supporting the Payroll Teams with Payroll queries through to resolution.
* Investigating application related queries raised by internal and external customers and resolving issues in line with SLAs.
* Managing any issues / incidents through to successful resolution and completing RCA with recommendations for improvement.
* Championing the voice of the customer by raising bugs and new features
* Helping customers understand how best to use their Moorepay Software to support their business needs.
* Updating internal and external customers on bug fixes and new features to create a great client experience.
* Understanding and providing support to clients on applications and processes.
* Working closely with the Tech, Product Development and IT teams to investigate and resolve issues.
* Providing consultation to clients to understand requirements and deliver professional service bespoke work.
* Sharing knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience.
* Keeping up to date with technology trends, product enhancements, industry developments and Payroll legislation.
* Training and advising team members, colleagues, and clients by sharing technical knowledge and expertise.
* Working collaboratively with Tech Support in Kochi to complete work accurately and on time.
* Providing UAT for new releases.
* Inputting into feature design meetings with product management.
* Acting as a subject matter expert, where required, for feature design or bug fixes.
Skills and experience
* This role would be ideal for an experienced Payroll professional or HR professional wanting to move into Product Support.
* You'll have experience in previously creating internal processes to support customers.
* You're an analytical thinker with an innovative approach to problem solving.
* You can work to deadlines with appropriate prioritisation.
* You can take ownership of decision making when required.
* You're comfortable working with others, building effective working relationships with clients and colleagues.
* You have excellent communication skills both written and verbal.
* You embrace change as technology, products and services evolve.
About Us
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Manchester, Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here's what you’ll gain if you join our team:
* A career packed with opportunity, in a stable and growing company.
* A flexible benefits package where you can choose your own tax-free benefits. From insurance and the Cycle to Work Scheme, to travel benefits and holiday trading – there’s something for everyone.
* A comprehensive programme of learning and development.
* Generous pension contributions & a competitive base salary
Salary Package
* Competitive base salary – 25 days annual leave, plus your birthday off!
* Private medical insurance & Life assurance 4x salary – Enhanced pension along with a range of additional flexible benefits
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