IT

Maintenance Coordinator

Full Time Permanent

Manchester Jobs Board

Maintenance Coordinator
Location: Trafford Park, M41 7LY – Roles also available in Stretton Park
Salary: Circa £20-22k
Contract: Full time, Permanent
Are you looking for a new challenge?
Do you want to work with leading global brands?
Would you like to be a part of a family that works as a team to achieve success?
100% provides award-winning services, harnessing market-leading experience and extensive international coverage to activate in-store campaigns across the world for leading global brands.
We bring ideas to life and have worked on high-profile product launches and ground-breaking in-store experiences for brands like Adidas, Nike, Dyson, GoPro, Sony, Sonos, LG and Beats by Dre.
Who are we looking for?
Our growth and increasing customer base have created an opportunity for a Maintenance Coordinator to join our team. Your role will be to deliver great customer service, responding to maintenance queries relating to faulty retail display fixtures across the world in a professional and efficient manner.
We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.
Key duties / responsibilities:
• Utilise multiple IT systems to log, respond and update tickets.
• Respond to incoming maintenance queries via telephone and online ticketing system.
• Contact client and retailers to investigate and confirm issues reported.
• Provide technical diagnostics and obtain correct information.
• Discuss availability of spare parts and fixtures with warehouse teams.
• Create quote calculations for clients.
• Track costs in line with budgets.
• Accountable to third line ship to store.
• Collate costs and supplier invoice approval within cost management systems.
• Escalate to relevant teams on stock inventory and management.
• Work with courier services to coordinate collections and deliveries of stock.
• Communicate planned store visits, activity feedback and reporting.
• Liaise with supplier to schedule maintenance visits.
• Coordinate and monitor live technical support groups.
• Administer and assist with the quality review process
• Support with the collation of training briefs and manuals.
• Contribute to the implementation of processes, project files and systems.
• Perform other tasks required for project delivery, i.e. project kitting and shipments.
• Cost effective planning to ensure SLA’s are achieved
What we need from you:
• Customer centric.
• A team player and willingness to get stuck in.
• Proactive approach to getting things done.
• Quick at learning new software systems and technologies.
• Flexible to react and adapt to rapidly changing scenarios.
• Driven to meet deadlines in line with compliance.
• An effective communicator including verbal and nonverbal.
• A strong organiser with an attention to detail.
• Analytical, find solutions and make decisions.
• Resilient and have positive attitude in challenging situations.
• Ability to work under pressure in fast paced environment
• Excellent with IT particularly in Microsoft Office and Excel.
It would be great if you have:
• Helpdesk/service-based role experience.
• Understanding of maintenance services and processes.
• Familiarity working with contractors.
What we can offer you:
• Competitive salary
• Company bonus
• Free on-site parking
• 25 days holidays per annum
• Holidays increased with length of service
• Company sickness scheme
• Monthly company lunches
• Regular fun social events
• Private healthcare
• Pension scheme
• Eye care
If you feel you have the skills and experience to be successful in this role then apply today

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