Engineering

Helpdesk Engineer

Full Time Permanent

Manchester Jobs Board

Technical Helpdesk Engineer required for our client based in the Manchester area, to deliver post sale, remote technical support across all products in their product portfolio. The support is provides by phone and/or email.

The Helpdesk Engineer will be required to provide market leading post-sale technical support. You will need to listen carefully to the information provided, ask effective/open questions to gain a thorough understanding, reference literature and use experience/knowledge to formulate a response and finally effectively communicate the advice/support needed.

Technical Helpdesk Engineer Position Overview

Perform all activities in-line with customer service standards, department standards and company principles.
Answer enquiries promptly, efficiently and in line with agreed service levels
Evaluate information and provide technical solutions that reduce repeated calls and resolve queries first time.
Produce concise, well written, technical case logs that consistently meet quality standards.
Track, benchmark and develop your technical ability on new and existing products ensuring the highest level of knowledge is maintained.
When liaising with all areas of the business engage positively with outcomes focused on customer centricity and a 'best in industry' service.

Technical Helpdesk Engineer Position Requirements

NVQ Level 3 in Refrigeration & Air Conditioning and/or a minimum of 7 years industry experience in service & fault finding.
A working understanding of refrigeration circuits, electric circuitry, direct expansion split systems & direct expansion VRF systems
Problem solving and decision-making capability
Organizational and time management skills
Ability to reference and effectively use technical literature

Technical Helpdesk Engineer Position Remuneration

£30,000 – £40,000 DOE
Performance related bonus
Holiday is 25 days, extending to 27 over 2 years. There is a benefit to buy more holiday, up to 5 days
Pension is generous
Private Health and dental insurance
Medicash plan
Full package discuss at interviewBennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy

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