Customer Services

Customer Service Support – Major Sport Events

Contract Full Time

Manchester Jobs Board

Do you have a passion for Customer Service?

We have an exciting opportunity to join the global leader in Sports Hospitality and be part of the team who deliver some of the worlds largest and most prestigious events, including the FIFA World Cup Qatar 2022™ and the Formula 1 Pirelli British Grand Prix 2022! You will be working as part of the Customer Service team, supporting the customer journey from the point of purchase, through to their onsite experience at the event itself! If you enjoy being part of a high paced, multilingual and customer centric team, and want to be part of something very special, dont miss this opportunity – apply now!

This role is a fixed term contract until Feb 2023.

What will you be doing as a Customer Executive?
· Providing first hand support with customers over the phone, via email and via live chat
· Advising Customers on the latest regulations and policies in places at the events
· Work collaboratively with internal colleagues to support any corporate client enquiries
· Translating internal documents for use in the customer journey
· Support the Customer Service Team Leader to ensure the team meets deadlines relating to the official hospitality programmes
· Working on Microsoft Office packages and the internal CRM system to input data and create written documents

What are we looking for?
· Previous experience working within a customer focused environment – this could be retail, hospitality, commercial
· Excellent communication skills
· Passionate about customer service
· Able to work under pressure and able to meet strict deadlines
· Working knowledge of Microsoft Office packages including Word, Excel, PowerPoint

What will you get in return?
· Stable working hours – Monday to Friday 9AM – 6PM
· Time off in lieu for any additional hours worked
· Fixed contract until Feb 2023
· 33 days holiday inclusive of bank holidays
· Life assurance policy
· Contributory pension scheme at 5%
· Opportunity to work on behalf of some of the worlds most prestigious events including FIFA world cup 2022 and F1 British Grand Prix
· Potential to travel onsite to the events – subject to availability

To Apply
If this sounds like a role you will LOVE, please send your CV to us today!

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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