Customer Services

Customer Service Advisor

Full Time Permanent

Manchester Jobs Board

Customer Service Advisor

Manchester

£20500 – £23125

Our Customer Service Advisors are accountable for delivering strong customer journeys across our end to end customer claims process.

This Customer Service Advisor is telephony-based role and will include first notification of the customer loss through to settlement of the customer claim.

Responsibilities of this Customer Service Advisor role

Handle incoming calls and be the first point of contact for our customers, addressing customer needs.
Deal with the initial notification of the motor claim.
Determine the circumstances of the claim from the customer, e.g. what happened in the accident, where the damage to the vehicle is, etc, and will then instruct a supplier to move the claim forward to settlement, i.e. to repair the vehicle or to agree settlement of the claim if the car is unrepairable. No two days are the same as there are a variety of activities.
Listen actively and question effectively to evaluate what the customer requires including the use of our repairer network, mobility and personal injury solutions.
Deliver high standards of product knowledge and service to ensure our customer needs are met.

We'd Love You to Bring as a Customer Service Advisor

At least 6 months previous experience in a customer service role is necessary.
Contact centre, retail, hospitality – all customer service will be considered
Ability to communicate effectively in an empathetic way to customers.
Ability to multi-task and operate in a fast-paced environment.
Able to coordinate and plan work efficiently.

Our opening hours are Mon- Friday 8am – 8pm and sat 9am – 5pm, and we operate between these hours. An example shift pattern of 8am – 4:30pm, 10am – 6:30pm and 11:30am – 8pm.

Training will be on-site in our Manchester office (6 weeks), hybrid working available after successful completion of probation.

Benefits

33 days annual leave (including bank holidays), rising with length of service
Holiday buy/sell scheme
City Centre offices locations with great facilities, including a games room
Discounts on cinema vouchers, restaurants, holidays and more…
Opportunities for career progression
Refer a friend scheme, up to £1,000
Employee and family discounts
Life Assurance (x3 annual salary)
Employee Assistance Programme

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