Customer Services

Customer Service Advisor

Contract Full Time

Manchester Jobs Board

We are looking for Customer Service advisors for our client in chadderon
About the Company
The Company is the global leader in licensed sports merchandise, of recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis,
Operating from the base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports.
With deliveries to over 180 countries, running stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. We have some exciting opportunities below.
The Role
We are recruiting for bright enthusiastic hard-working Customer Service Advisors for a fixed term assignment in a friendly and energetic team. This could evolve into a permanent contract for the right candidates.
The ideal recruit will have a passion for delivering a fantastic customer service experience via telephone, email and live chat.
Location: Chadderton
Pay Per Hour: £10.40ph
Overtime Rate: £15.60ph
*If you work over your standard 37.5 hours per week
Working hours: 37.5 per week
Shifts Pattern: Tuesday to Saturday 12:00 to 20:00 (Saturday 09:15-17:15)
This will be in effect from week 3 as the training group (2 weeks) will be Mon-Fri 09:15-17:15)
Contract: July 2022-January 2023 (May run longer)
· Answering inbound calls from customers regarding orders
· Dealing with calls inbound
· Communicating with customers via email to help solve queries regarding orders
· Speaking to customers via Live chat
* Good customer service skills
* Be able to find your way around the computer sending emails data input etc
* Experience in a previous customer service role would be an advantage
* Experience using a live chat system would be an advantage
* Good Telephone manner required
* An interest in sports/football would be desirable
* Above all a good attitude & a friendly manner is a must!
If you want to work for a fantastic employer with staff discounts, staff incentives, daily prizes, break out areas with TV’s and much more the send your CV today


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