Vitality, Customer Service Advisor – Member Care, Stockport, £23,000 + Bonus + Amazing Benefits

Shift pattern: Rotational shifts Monday – Friday, varying between 8am – 7pm. 1 in 4 Saturdays 9am – 1pm

We’re the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we’re out to make the world a healthier, happier place.

That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you’ll enjoy: Free places to Vitality sponsored run events, online fitness classes and wellbeing workshops, competitions to win tickets to top-flight sporting events, health checks, and access to our full range of partners and rewards.

It’s what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.

As our Customer Service Advisor, you’ll get the benefits our members enjoy, including:

Our award-winning private Vitality Health insurance + wellness incentive programme

Access to The Vitality Programme – Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV, and half-price gym memberships to name a few!

Personal health fund + Life Assurance

Stakeholder Pension Plan with employer contribution

25 days annual leave + Bank holidays + option to buy and sell 5 more

Flexible benefits package

Internal incentives, competitions, and awards – a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime

A genuine opportunity to grow and establish a long-term career

Our customers in Member Care count on us to be there when they need our support. When contacting us via the telephone they are often poorly and so may be going through a challenging and emotional time in their lives and need to speak to us about their private medical insurance cover. We hold their hand from when they first call us to talk about their illness all the way through to a diagnosis and treatment plan. This is a fast-paced environment where every customer counts. 

In return for offering our customers the exceptional service they deserve, in addition to a competitive salary, we offer our Customer Service Advisor a £500 bonus upon completing probation and a monthly performance-based bonus scheme which can boost your earnings by up to £3000 per annum.

What we’re looking for in our Customer Service Advisor:

A passion for customer service 

A natural carer with the ability to actively listen and question around our customers’ needs, finding solutions for our customers in a timely manner 

The ability to use multiple systems whilst building rapport and supporting our customers  

Someone who enjoys having something to work towards through our monthly performance measures 

Self-motivation and the drive to work hard even on challenging days 

The ability to embrace change positively 

Someone who takes ownership of tasks including resolution of any issues that might arise 

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.

Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.

Closing Date: Thursday 20th January 2022

If you feel you have the skills and experience to become our Customer Service Advisor, then please click ‘apply’ today.

Please note that to ensure the safety of our offices and employees, we require all new hires to be vaccinated for Covid-19.

If your doctor has told you not to be vaccinated, please let us know during the application process so that an accommodation can be made.

You can find more information about our commitment to ensuring office safety to reduce the risk of Covid-19 transmission by visiting the careers page on our company website

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