Customer Services

Customer Service Advisor

Contract Full Time

Manchester Jobs Board

Job Title: Customer Service Advisor

Job Type: Ongoing temp

Industry: Customer Service

Location: Manchester city centre

Salary: £11.00 an hour. Starting ASAP on a temp to perm basis

Are you looking for a new Customer Service opportunity?

Are you able to work evenings and weekends?

Are you able to work from home on occasions?

This is a temporary position starting immediately, therefore you must be able to start ASAP this position could turn permanent for the right candidate. As a Customer Service Advisor we are looking for an individual who is passionate about delivering exceptional customer service. As this role is predominantly phone based, you will need to be an excellent communicator. This role is a complex and varied role, providing a great opportunity for someone looking to enhance their customer service skills further. Your day to day responsibilities will include:

The Job:

Handling a high volume of inbound enquiries via email and phone; providing information and booking appointments
Making outbound calls following up on enquiries about availability
Providing a world class customer service over the telephone
Dealing with queries and complaints
Working to team and individual targets
Logging all information accurately on the in-house system
Providing customers with a professional service via telephone, email, live chat and social media
Resolving queries in line with agreed KPIs, ensuring escalations are raised promptly
Ensuring customer account adjustments are dealt with accurately

Hours of work:

Shifts 9am-5pm or 8.30AM-4.30pm Monday to Friday(37.5 hours per week)

Benefits:

Great working environment
Newly refurbished building
Weekly pay
28 days holiday per year (includes bank holidays)
Dedicated consultant at Search Consultancy

Have you got the following experience or skills?

Previous experience of delivering exceptional customer service
Ability to sympathise with the customer
Working in a fast paced environment
Ideally phone based customer service experience
Ability to problem solve and take ownership of each customer query
Excellent communication skills at all levels
A passion for customer service
Excellent team player

Then we want to hear from you! Please apply online now….

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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