Manchester Jobs Board
Operations Controller
Contract: Perm
Salary: up to £22k
Hours: 40hrs (Mon-Fri)
Location: Old Trafford
About the Role:
You will deal with the day-to-day customer service enquiries/demands logged by my clients customer database & also all telephone calls that come into our team for all current live contracts. The operations team look after all live contracts. As an Operations Controller you will deal with many different scenarios & tasks for our customers. The tasks vary each day based on customer demand and this keeps the role exciting & fresh with hunger to do more.
Responsibilities:
Contact suppliers via email or telephone to obtain for deliveries & collection for customers
Log in to the system and answer inbound calls
Arrange collection when customers have finished using it
Deal with aborted deliveries/collections where customers have decided to either not accept the delivery
Obtain copies of proof of delivery/collection notes for customers
Keep all parties updated by email or telephone when dealing with tasks that may longer to resolve.
Provide excellent customer service to ensure the process is as smooth as possible for the customer.
Identify who caused the credit, if this was an internal error feedback to the relevant Manager.
Key Experience & Attributes Required:
Good Microsoft Office skills-Excel, Word and Outlook
Excellent telephone skills/manner to deal with customers & Third Party Suppliers
Be able to work in faced paced role & multitask
Able to use different systems at any one time
Strong written and verbal communication skills
Ability to prioritise own workload
Team player but needs to be able to work independently.
Excellent timekeeping, planning and organisational skills
Ability to follow Process and procedures
Good attention to detail
A Logical approach to problem solving and decision making
If you're interested in this role then please apple below
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