Administration

Customer Service Administrator

Full Time Permanent

Manchester Jobs Board

TEMP TO PERM*

Pay rate – £10.00 per hour for first 12 weeks during training and probation period.

Then when probation is passed candidate will be offered permanent employment where they can discuss a salary between £20,000 – £22,000 per annum

The Customer Service Administrator will play an essential role in providing an effective and professional service to all our clients customers, acting as a single point of contact for our Portal Customers & their allocated National Account Customers whilst providing excellent Customer Service as an administrative support to all our accounts.

The role requires a proactive approach and excellent personal interaction with both internal and external Customers supporting our Customer Charter. To work as part of the invoicing team to ensure that accurate Invoicing and effective customer service is provided across all functions within the business, maintaining a professional & courteous approach at all times supporting our Customer Charter..

Key Responsibilities & Accountabilities

* Work closely with your assigned portal customers and National Account Managers to meet customer expectations

* Attend meeting with key clients both face to face & over the phone to enhance working relationships & mutual understanding of how we work

* Monitor Customer portals real time to ensure all job requests are raised within 10 minutes in Cash & reflected in the portal within 15minutes

* Monitor National Account mail box real time to ensure all emails are acknowledged in 24 hours & responded to within agreed timeframes.

* Providing clear communication to the customer to confirm their request has been actioned

* Add clear customer notes to Cash & the customer portal clearly outlining “What happens next & when”

* Update client portals and helpdesks in line with specific account instructions

* Ensuring all calls are answered within 3 rings

* Proactive approach to management of customers work load

* Review and respond to all customer enquiries, supporting your colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised within 10minutes

* Liaise with all internal teams to ensure effective response to customers and work completed within SLA

* Submission of customer reports where required

* Escalate any potential risks to the business to your Customer Support Lead & your Customer Service Manager

* Cost & Close all jobs for invoicing in accordance with customer requirements

* Processing of orders to ensure all work is carried out and invoice created

* Pricing and invoicing generation on a daily basis

* Chasing internal departments for required information to enable invoicing

* Management of customer queries and complaints through to completion

Person Specification

* Self motivated, proactive, enthusiastic , flexible

* The ability to work independently and a desire to learn

* Excellent administration and computer skills

* Customer focused with the ability to resolve customer queries

* Analytical in approach

* Exhibit a high degree of professionalism and resilience

* Experience of manipulating data using Microsoft Excel and other appropriate packages

* Strong organisational skills

* High attention to detail and The ability to handle multiple priorities with a structured approach

Due to or client winning yet another new National Account , we're looking for self-motivated, enthusiastic and dynamic Customer Service Administrators to take a leading role with customer liaisons and administration of this account.

You will be solely dedicated to this newly acquired National Customer, providing administration and transactional support across billing, invoicing, data management, report management, and general administration duties.

As you will be taking on an entirely new account with the client, we need someone to hit the ground running who can multi-task and cope within a high-paced environment whilst competently and confidently managing high-volumes of work.

The Customer Service Administrator will play an essential role in providing an effective and professional customer service, acting as a single point of contact for our Portal Customers & their allocated National Account Customers whilst providing excellent Customer Service as an administrative support to all our clients

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