Customer Services

Customer Service Administrator

Full Time Permanent

Manchester Jobs Board

Job Description – Customer Service Administrator

Right Now Group are recruiting for a large cargo ground handler at Manchester Airport!

We are looking for cargo agents to join our client due continued growth. The successful candidate will have strong customer service experience with the ability to work well using their own initiative. Any previous cargo experience would be beneficial however most definitely not essential.

The role is working within a dynamic and fast paced office environment alongside the client's airline partners, ensuring their cargo is delivered safely and securely around the world!


You will be required as a cargo agent to create and update records of all consignments in the airline computer systems and separate and distribute cargo documents according to airline requirements, you will be also expected to serve customers collecting cargo including taking payments of charges and operate a telephone system in a polite and efficient manner. in addition, you will liaise with warehouse staff and drivers as appropriate and be responsible for checking dangerous goods to IATA and AVI checks.


Great Communication skills via email, telephone and in person.
Basic computer skills are essential as you will be operating and using a variety of systems.
Previous office experience is desirable but not essential as full training will be provided.
Fluent in speaking and writing in English is essential
We will need to be able to complete Pre-employment checks. This will include a 5 year checkable employment / education history, DBS check (criminal record check)
In order to secure this role, the client will also require you to complete a full medical which the client will pay for. This will be used to test any problems with Sight, Hearing, General Fitness and problems relating to Drugs & Alcohol.HOURS OF WORK, SALARY AND BENEFITS


You will be required to work mixed shifts for a 37.5 hour working week. This will be a mixture of earlies, lates and nights usually consisting of a 12 hour shift. However, on occasion you could be rostered in for an 8 hour shift.


£21,600 per annum

One of our dedicated consultants will be in touch with you the next working day to discuss this cargo agent role, so please ensure that you have contact details available on your profile. If you would like to contact us and chase your application, please ensure you quote the below job reference ID


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