Customer Services

Customer Contact Officer

Full Time Temporary

Manchester Jobs Board

Customer Service Officers needed for a not-for-profit housing business with a truly amazing team! The role is on a 3 month contract initially but does have the potential to run bit longer term. The office is based in Didsbury, however, a hybrid mix of office working and work from home can be offered once initial training has been completed, £12.08ph!

What will you be doing as a Customer Contact Officer?

Being the first point of contact for all customers in relation to housing repairs
Taking payments, arranging repairs and maintenance, and dealing with complaints
Mainly phone based with some live chat and email response
Accurately recording details into the in-house system
If you have the following skills and experience we would LOVE to hear from you:

Must be computer literate including MS Excel
You're resilient and thick skinned as you willl be dealing with complaints and vulnerable customers
Empathetic and customer focused
Inbound contact centre experience is a MUST
What's in it for you as a Customer Contact Officer?

£12.08 per hour
8am to 6pm Monday to Friday – 35 hours per week
Possibility for longer term than the initial 3 month contract
Weekly Pay
Working for an award winning, not for profit business, who are truly passionate about what they do
If this sounds like a Customer Contact Officer role you will LOVE, please send your CV today!

We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful and your details will not be held. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.

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