Accounting/Financial/Insurance

Customer Complaints Advisor

Full Time Temporary

Manchester Jobs Board

Customer Care Advisor – Complaints Department

Manchester -Offices close to the City Centre

£10.25 – 12.31 per hour (depending on experience)

37.5 hours per week (see below for shift pattern)

Temp to perm – Immediate start

I have a great opportunity for someone with great customer service experience looking for a fun and varied Customer Care role working with a fantastic high end brand in Manchester. If you love working with people and you are looking for a long term career opportunity please get in touch.

Shifts are 5 days per week:

3x 10am – 6pm per week + two late shifts of 10am – 7pm and 12 – 8pm

2x Saturdays per month

1x Sunday per month

The role will include:

Providing a high standard of inbound customer care to customers and consumers by handling incoming phone calls and emails
Taking complaint details and logging this on the system
Passing completed complaint files to resolution department for investigation
Maintaining a database of information to ensure that any complaints are logged and managed successfully and the best customer care is given

Role requirements:

Experience in working in a phone based Customer Services environment
Ability to coordinate effectively between consumers and internal/external customers.
Experience in executing fast accurate and professional results handling multiple tasks and assignments
Experience of working in call centre/ office based customer service environment an advantage
Strong customer service focus, always looking to improve the customer experience
Ability to demonstrate strong written and verbal communication skills
Using business operating systems and Microsoft packages

My client are expanding so there are lots of development opportunities and fantastic benefits

Free parking available nearby

Canteen and free tea and coffee

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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