Customer Services

Contact Centre Advisor

Full Time Permanent

Manchester Jobs Board

Contact Centre Advisor


Salary: £20,000 per annum + Shift Allowance for weekend days at around £1,800 p/a

Hours: Full Time – Permanent 37.5 hours per week

Hybrid Working model after completion of training (4-6 weeks) 2 days working in the office & 3 days working from home.

Location: Manchester (Arndale Centre) .

The Company

My client is a large and leading insurance group who is seeking friendly and professional Contact Centre Advisors to join their fun and vibrant team in Manchester.

This role will suit anyone who has previously worked in a customer service type position, whether that be dealing with customers in a retail or hospitality environment, or maybe you've worked with customers over the phone.


As a member of the Customer Service Team, you'll play a vital role when it comes to offering a great service to our insurance customers. You'll speak to new and existing customers, making sure they receive a professional service. Through listening attentively and being the friendly voice customers expect, you'll be able to identify which Insurance products and services are best for them. It's a regulated environment, so there will always be a focus on accuracy.

Are you someone who can:

· Make sure customers are satisfied as you answer their queries and establish their insurance needs over the phone

· Expertly guide customers through insurance policy details and keep their records up to date

· Keep your product and industry knowledge relevant

· Spot opportunities to give customers added value

· Go above and beyond for customers, supporting them in finding solutions


Full Time – Permanent 37.5 hours per week Shifts between

Monday – Friday 8 am – 8 pm

Saturdays 8am – 5pm

Sundays 9am – 4pm

What's on Offer:

Shift allowance for weekend working
25 days annual leave + bank holidays
5% pension contribution scheme
Healthcare benefits
Life assurance
Discounts on over 250 big retail brands


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