Case Manager

Full Time Permanent

Manchester Jobs Board

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

This is an exciting time to join HMRC as we continue our journey to become one of the most digitally advanced tax authorities in the world. To achieve our ambition, we are investing in ground-breaking initiatives and programmes to transform our tax systems, building a dynamic organisation with a culture that focuses on and significantly invests in the continual development of our people.

About Wealthy & Mid-sized Business Compliance (WMBC)

Wealthy and Mid-sized Business Compliance (WMBC) is responsible for the tax affairs of customer groups including the UK’s wealthiest individuals, Mid-sized businesses, public bodies and charities as well as specific tax regimes such as Inheritance Tax and Research and Development tax reliefs.

In Wealthy, our approach is tailored to the risk that is presented by our customers – for those who present the greatest risk, we adopt a more intensive level of scrutiny. We have also developed specialist national teams that lead on the most complex elements of Personal tax, including international aspects, legal interpretation and anti-avoidance.

Job description
The Case Manager role provides an excellent opportunity to be involved in WMBC Wealthy’s most complex and high-risk compliance cases, based within our new specialist national teams. These cases regularly involve offshore elements, owner managed businesses/corporates, trusts and complex legal interpretation arguments.

The role will involve working to address complex issues by providing tax technical and tactical input on cases within your own portfolio and cases you support as part of the larger case team.

Key Responsibilities

• Develop a high level of tax technical knowledge across Personal Tax regimes (Income Tax & Capital Gains Tax) and apply this knowledge to identify and tackle compliance risk.

• Interpret and apply varied tax legislation and case law across a whole range of Personal Tax issues, regularly addressing customers and their representatives on tax technical matters.

• Support and lead compliance interventions, conducting them efficiently, legally and proportionately in line with HMRC’s Compliance Professional Standards, and ensure all decisions are taken in line with guidance / governance protocols.

• Prepare, to a high standard, submissions to technical specialists, policy owners and solicitors on contentious issues.

• Collaborate with internal stakeholders to lead the Department’s approach to compliance activity in the areas covered by our national teams.

• Promote compliance through effective engagement with Wealthy customers and/or their representatives.

• Develop a team-based approach to compliance activity in a confident, engaging and inspiring manner, providing tactical and technical support to colleagues throughout Wealthy.

• Be a leader within the team and across your location, promoting the Department’s Respect at Work programme and delivering on our Race Equality Action Plan.

Essential Criteria

You would be expected to have experience and demonstrate the following skills:

• Strong stakeholder engagement, communication and influencing skills.
• Have a proven understanding across all main areas of Capital Gains Tax and Income Tax, and/or Corporation Tax.
• One of the below qualifications or equivalent experience of working in a tax technical role involving Capital Gains Tax and Income Tax, and/or Corporation Tax.

Desirable criteria

• Experience of compliance interventions or tax planning involving international issues.
• Experience of effective stakeholder engagement involving tax disputes.

• Chartered Tax Adviser (CTA) qualification, Chartered Accountant (ICAEW, ICAS, CAI, ACCA) qualification, or
• Association of Taxation Technicians qualification or equivalent, or
• Successfully completed HMRC’s ITS1, BDDP or TAR, or completed Individual Learning Plans or Level 4 Tax Professional Apprenticeship or equivalent


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