IMH Recruitment are seeking an experienced Anti-Social Behaviour Officer to work in our client's Community Safety Team in Manchester.
Duties:
* Be a first point of contact for all requests.
* Triage each request and determine what action is necessary.
* Referring cases to other Housing Services where appropriate.
* Discussing complaints with the complainant and suggesting ways to resolve with intervention.
* Sending out Pre case letters to the alleged perpetrator in an attempt to address the behaviour without the need for further intervention.
* Opening a new antisocial behaviour case or referring the caller to the Housing Management Caseworker managing their case.
* Responsible for opening and responding to domestic abuse incidents reported through the Multi Agency Risk Assessment Conference (MARA) process.
* Dealing with low level requests for assistance, or referring to the HMC's for further intervention.
Qualifications:
* Must have experience of managing antisocial behaviour, domestic abuse, hate incidents and property condition cases.
* A working knowledge of the QL housing management system would be beneficial.
* Strong interpersonal skills with the ability to communicate effectively with diverse groups of people.
* Excellent problem-solving abilities and a proactive approach to conflict resolution.
* Knowledge of relevant legislation related to anti-social behaviour and community safety is advantageous.
* Ability to work independently as well as part of a team.
* Strong organisational skills with attention to detail in documentation and reporting.
* Proficiency in using IT systems for record keeping and communication.
Hours & Pay:
* Monday – Friday
* 9am – 4:30pm.
* £19.79 Per Hour.
If this role sounds like you, please apply with an up to date CV. For further information, please call the office on (phone number removed)!
Job Types: Full-time, Temp to perm
Pay: £19.79 per hour
Expected hours: 37 per week
Benefits:
* Free parking
* On-site parking
Schedule:
* Day shift
* Monday to Friday
Experience:
* Managing antisocial behaviour: 2 years (required)
* QL housing management system : 2 years (preferred)
* Property condition cases: 2 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
* Standard DBS Check (required)
